311 Call Center

Srikanth (Sri) Karra
CIO / Director of IMS

311 Call Center
Sandra Ray
Manager, 311 Call Center
IMS Building-2nd Floor
712 North 19th Street
Birmingham, Alabama 35203

The City of Birmingham is dedicated to provide excellent customer service for all citizens. Birmingham 311 is the liaison with City departments to handle Citizens’ needs. 311 issues service requests with departments and follows up to ensure the request is resolved in a timely manner. Birmingham 311 answers non-emergency calls and any requests for city services. The following are some examples of city service requests:

  • Missed Trash Service
  • Brush Pickup
  • Abandoned Vehicles
  • Malfunctioning Traffic Lights
  • Overgrown Vacant Lots
  • Pot Holes
  • Stormwater Runoff Problems/Clogged Storm Drains

The 311 Call Center also handles citizen concerns or complaints in conjunction with the Mayor’s Office of Citizen’s Assistance (MOCA).

Hours of Operation are 6:00 a.m. – 6:00 p.m., Monday thru Friday.

Please click on the link to know about 311.

To share your experience or any concerns, please  email or call (205)254-6314.