311 – Birmingham’s Customer Service Center
If you have a police, fire, or medical emergency, call 911 immediately.
If you’d like to report issues concerning pothole repairs, blocked storm drains, broken traffic signals, missed trash, etc., submit them to 311.
There are a few ways to do that:
- Dial 311 or 205-254-2489
- Use the new My Bham 311 app – (See the QR codes at the bottom of this page.)
- Visit www.birminghamal.gov/311 and click on the box that says, “311 Request.’’
- When submitting a complaint online or via the app, be sure that you have a registered account. If you do not know how to create an account, there are details below on how to do that.
For the fastest service, have the following information ready:
- Location of the problem
- Description of the problem
- How long has the problem existed
- Your contact information
Submit your 311 service request online:
311 Request
Birmingham 311’s online portal lets you submit and track the status of your requests anytime, from any internet-connected device.
If you prefer to speak with a customer service representative, call “311” from within the Birmingham city limits or dial 205-254-2489.
QR Code flyer for the My Bham 311 App
Please click here to view instructions for the My Bham 311 APP
How to register for a 311 account
