311 Call Center

Brendolyn R. High, Interm Director
205.297.8034

311 Call Center
City Hall-2nd Floor
710 North 20th Street
Birmingham, Alabama 35203

Call Center

311 Call Center

The City of Birmingham is dedicated to provide excellent customer service for all citizens. Birmingham 311 is the liaison with City departments to handle Citizens' needs. 311 issues service requests with departments and follows up to ensure the request is resolved in a timely manner.

Birmingham 311 answers non-emergency calls and any request of city services. The following are some examples of city service requests:

  • Missed Trash Service
  • Brush Pickup
  • Abandoned Vehicles
  • Malfunctioning Traffic Lights
  • Overgrown Vacant Lots
  • Pot Holes
  • Stormwater Runoff Problems/Clogged Storm Drains

The 311 Call Center also handles citizen concerns or complaints in conjunction with the Mayor's Office of Citizen's Assistance (MOCA).

Hours of Operation are 7:00 a.m.-5:00 p.m., Monday thru Friday. Please email to share your experience or call 254-6314.

Microsoft Case Study